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Q. Number of renewals email notification vs my account view

due date, website vs. email This on My Account on the website bout 0 renewals OK... 7/19/2019A gentleman in Moscow0FICTION TOWDowntown ...does not match the renewals available info in the "Items due in 3 days" email I just received: Due Date Title Format From Renewals remaining 7/19/2019 A gentleman in Moscow Book Downtown 4

ANSWER
Last Updated: Jul 22, 2019     Views: 76

ANSWER
Last Updated: Jul 22, 2019     Views: 76

 

Hi Rob,

The reminder notice you received via email contains information about our renewal policy; i.e. the default number of times it is possible to renew an item in our system as long as no one else is waiting for the item.

Thus, you can normally renew an item 4 times, but only if no one else has requested it.

When you are logged into your library account and looking at the number of renewals remaining, this info should be the more accurate info; as it is updating from our catalog in real time. The number of renewals showing in your account considers pending requests. If someone else has placed a request for the title you've got checked out (and we do not have other copies available to fill that request) the number of renewals remaining  will display as 0, nd the option to renew disappears.

If in turn, the request for the item is cancelled or filled by another returned copy, the number of renewals you see available to you will automatically update.

We hope that helps clarify the different numbers you are seeing.

Best,

David

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